Refund policy

Warranty and Refunds - Updated 1 January 2019

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services.

For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

Yepsy will provide a refund, replacement or repair in accordance with the policy set out in this document. This policy only sets out the minimum time periods within which Yepsy will offer you a refund, replacement or repair and your rights under the ACL may extend beyond these time periods.

To obtain a refund or any other remedy please contact us via our website at https://yepsy.com.au/pages/contact-us. You will be required to provide proof of purchase from Yepsy. Yepsy needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. Yepsy reserves the right to have returned goods assessed within a reasonable time frame to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

In some circumstances faulty goods would have been sold complete with out of the box accessories such as power adapters, power cords and connectivity cables. It is a requirement for the fulfilment of refunds, exchanges and replacements that customers have used their best endeavours to return faulty products complete
with the out of the box accessories supplied at the time of the original purchase.

Yepsy reserves the right to not provide a remedy in accordance with this policy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes and Yepsy has not, prior to purchase, expressly advised that the product is designed for that environment or purpose. In such circumstances you may still have the rights against Yepsy under the ACL.

Policy

0 - 3 Months from Purchase
Yepsy will determine whether the product is faulty and the cause of the fault within a reasonable time frame. In the event of a fault and if the product is determined faulty through no fault of the customer, then the customer can request an exchange or refund of the original purchase price. In the event a customer chooses to return an item that is not damaged, used or opened they can obtain a refund of the product cost once the items have been returned and confirmed to be in a condition for sale.

3 - 12 Months from Purchase
Yepsy will determine, at no cost to the customer, whether the product is faulty and the cause of the fault within a reasonable time frame. In the event of a major failure or minor defect and if the product is determined faulty through no fault of the customer, then the customer can request repair free of charge by an approved manufacturer’s repairer. If the goods cannot be repaired within a reasonable time frame the customer can request that Yepsy replace the product. Yepsy will then replace the product with a new or used product that has similar features. In some circumstances the provisions under the ACL may still provide for an automatic replacement or full refund of the original purchase price. See the section below for seeking a remedy under the ACL.

Whilst individual circumstances may vary and the law is uncertain, the policies set out above are intended to provide you with remedies that Yepsy believes in most circumstances to be consistent with your statutory rights under the ACL in the event of breach of a Consumer Guarantee relating to faulty products. However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by Yepsy.

For more information regarding Consumer Guarantees, Your Rights and the Australian Consumer Law visit the Australian Competition & Consumer Commission (ACCC) website: http://www.accc.gov.au/consumers/consumer-rights-guarantees